Digital Services

Pioneer in digital bus operations

In Basel, electrification and digitalisation of bus operations go hand in hand

Basel decided early on to implement a climate-neutral public transport system, as public transport is known in Switzerland, by 2027 under the project name “Bus System 2027”. In addition to switching from diesel to electric buses, this project also involves the sustainable renewal of the old “Garage Rank”, one of Europe’s largest electric bus charging parks, as well as the electrification of a few critical terminal stops. “We are very proud of our transformation project Bus System 2027, as it is truly unique in Switzerland and perhaps even in the whole of Europe”, explains Mike Eiche, Deputy Head of the Bus Service Centre at BVB and manager of the 35-strong workshop team since 2018. He continues: “But all this would not have been possible without the extensive digitalisation of operations.”


Scheduling and maintenance works made easier

The delivery of 19 Mercedes-Benz eCitaro solo buses and 38 eCitaro G articulated buses by the end of 2023 heralded the opening of a new chapter in digitalisation at BVB. The buses are equipped with a reduced battery pack and vehicle-mounted pantographs, which means that the articulated buses can be intermediately charged with up to 600 kilowatts for longer durations using charging stations at up to five terminal stops. “When we purchased the buses, we also acquired the complete OMNIplus ON package because we wanted to connect our vehicles to all our digital systems as optimally as possible”, says Eiche. “Our corporate culture also involves always being open to new things.”

In addition to the comprehensive “Data Package plus” for the use of vehicle data in the company's own management systems, this also includes the OMNIplus ON Uptime pro service, with which all operating states of the vehicle and any malfunctions can be viewed online. “This makes work much easier not only for our scheduling department and the workshop, but also for our commercial employees”, continues Eiche. “And with the increasing shortage of drivers, it can be very helpful in order to break down communication barriers with new staff, especially if they are inexperienced with the complex technology.”

The eCitaros are equipped with a reduced battery pack and on-board pantographs. (Image rights: Basler Verkehrs-Betriebe).
With OMNIplus ON Uptime pro, all operating states of the bus can be viewed online. (Image rights: Basler Verkehrs-Betriebe).
The arrival of the eCitaro opened up a new chapter in digitalisation at BVB. (Image rights: Basler Verkehrs-Betriebe).

OMNIplus ON provides comprehensive data

Even if there are still third-party systems that can still be used, it is nevertheless a great advantage to have redundant systems that are up to date at all times. Mike Eiche is delighted with the technology: “At the same time, the vehicle data from the OMNIplus ON Portal is by far the most comprehensive we receive. The digital OMNIplus ON services are like the digital icing ON the cake for our electric buses.”

BVB works with the eShop in the commerce division of OMNIplus ON.

With the commissioning of the electric buses at the end of 2023, a modern eBMS, i.e. a depot management system for electric buses, was also installed by Daimler Buses partner IVU. In addition to the services of the advance and monitor component parts of the OMNIplus ON platform, BVB also works with the eShop in the commerce division, which is closely linked to the company’s goods management system. As part of a pilot project, Eiche is working with the experts from OMNIplus to further advance integration.

OMNIplus ON's services are the digital icing on the cake for electric buses in Basel.

This also applies to the thermal pre-conditioning of the buses. This currently takes place via a third-party system, but forwarding takes place directly via the OMNIplus ON Portal. "The fact that the so-called backend is always active when charging the buses in the depot and meticulously monitors the charging process is a huge advantage. So our buses never sleep!" On top of all this, the eCitaro also benefits from a charging concept called “smart charge”, which is coordinated via OMNIplus ON Remote Charge Control and allows time-staggered charging as well as parallel feed-in processes.

The end destination: an automated bus depot

Mike Eiche is convinced that the future of “his” electric buses will be far more digital than it is today: “The networking of all buses and the associated infrastructure will be of fundamental importance in the future", the practitioner is convinced.. This will even involve automation of the depot, the basic features of which were already envisaged during the redesign. Although it is still a good way off yet, Eiche is brimming with excitement about the digital future: “Charging with pantographs in particular is designed to be used by self-driving buses that can move independently in the depot without a driver.”

But in the meantime, he is delighted to be able to get stuck into the further development of the systems as an active project partner of our OMNIplus ON colleagues: “We would love it if other bus operators are able to benefit from the improvements too.” Because digitalisation is not an end in itself, but only works when many partners work together.

OMNIplus ON's digital services play a central role in electric bus operation. (Image rights: Basler Verkehrs-Betriebe).
Daimler Buses GmbH OMNIplus